1. Return Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return the product within the specified return period.
2. Return Period
Returns are accepted within 14 days of receipt of the product, in accordance with European Union consumer protection regulations.
3. Return Conditions
To be eligible for a return, the product must:
- Be in its original packaging
- Be unopened and unused
- Include all original accessories and documentation
4. Return Process
To initiate a return, please contact us at infocenter@trozelonnnquebla.world with your order details. We will provide you with return instructions and a return authorization number.
5. Refund Processing
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 14 business days.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
7. Non-Returnable Items
Certain items may not be eligible for return, including:
- Opened or used products
- Products damaged by customer misuse
- Products returned after the return period
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
9. Cancellation Rights
You have the right to cancel your order within 14 days without giving any reason, in accordance with EU consumer protection law.
10. Contact Information
For questions about returns or refunds, please contact us:
Trozelonnnquebla
Kalliotie 2, 04360 Tuusula, Finland
Email: infocenter@trozelonnnquebla.world
11. Applicable Law
This Refund Policy is governed by the laws of Finland and European Union consumer protection regulations.